Chaitanya Chandini Kontham - Portfolio

Chaitanya Chandini Kontham

Customer Service Specialist with Chat Support Expertise

About Me

I'm Chaitanya Chandini, a Customer Service Specialist with experience in managing live chat queries and ensuring customer satisfaction. Seeking new challenges in chat support to showcase my problem-solving and communication skills.

Key Skills

Live Chat Support
Communication
Problem-Solving
Time Management

Professional Experience

Keyloop

Online chat receptionist| July 2024 - Present

  • Manage live chat for dealerships including Toyota, Lexus, Honda, Hyundai, Audi, Mercedes-Benz, BMW, etc.
  • Offer clear and helpful responses while connecting customers to the right team when needed.
  • Collaborate with the tech team to fix recurring problems, improving overall service quality.

Amazon

Chat Support Associate | May 2023 - Nov 2023

  • Handled live chat inquiries for North American customers, addressing order and product-related issues.
  • Provided prompt solutions, escalating complex cases when needed.
  • Ensured high engagement and efficient resolution.
  • Handled multiple chats in a fast-paced setting for a positive experience.

Contact Me

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